Mr Brain is now working with customers running fleets of between 25 and 250 vans, offering an enhanced and personalised level of customer service, by acting as a single point of contact between Mercedes-Benz Vans and its customers.
‘My role entails looking after all their vehicle needs – customers can come to me with any question and I’ll work with all the departments here at Rygor to save them time through a single point of contact,’ Mr Brain explained.
‘Communication is vitally important. It is imperative that our customers are kept fully informed when they have a vehicle in our workshop, a parts delivery on the way, or a batch of new vans on order. We are dedicated to providing outstanding customer service to help their businesses run smoothly. I’ll make sure they have all the information they need, when they need it, so they’re always up to date.’
Mr Brain has 25 years’ experience in the industry. He began his career as an apprentice panel-beater and paint sprayer, and has worked in both service and sales departments as well as in similar business development positions.
Rygor operates from 12 locations, and Mr Brain is supporting customers served by its Kidderminster, Oxford and Tewkesbury sites. Rygor is mid-way through a major programme of investments in its network – the Kidderminster and Oxford branches are being refurbished and extended, while the company is also currently developing a purpose-built “flagship” dealership in Gloucester.
‘Richard’s appointment underlines our determination to provide local van operators with industry-leading levels of service,’ added Rob Thrift, group van sales manager. ‘We’re confident that as well as supporting established customers, he will help demonstrate to many new customers, the benefits of Mercedes-Benz Van operation, backed by Rygor’s industry-leading service and support which has set standards in the commercial vehicle arena.’