Following a successful live pilot, the windscreen repair and replacement specialist has already fully integrated the Screen Check system into its customer and workflow technology platform, Metrix, and says it now expects to see 99.4% accuracy in glass stock ordering
Screen Check enables instant access to what is believed to be the world’s most comprehensive manufacturer database for automotive glass. By inputting a vehicle registration mark (VRM), the system produces the correct Manufacturer Parts Number (MPN), and uses the Vehicle Identification Number (VIN) to find the original manufacturer’s factory build data.
Auto Windscreens now expects to realise huge cost savings and provide an improved service through use of the system, which is instantly accessed by contact centre advisers handling calls from customers reporting damage.
Bobby Chopra, Auto Windscreens’ group IT business partner, said: ‘The sheer range of built-in windscreen features now available, from rain and heat sensors to acoustic advancements, have gradually made selection of the correct part increasingly challenging, with 15-20 glazing options now offered for some vehicle models. Screen Check, however, reduces the uncertainty by automatically providing us with the part number for each vehicle simply by our customer advisers entering a vehicle registration.’
‘We have lobbied for a solution such as Screen Check for a number of years and what HPI has designed has demonstrated accuracy during trials that will make a major impact on our business and our industry; indeed, we now expect to see an impressive 99.4% accuracy in stock ordering. It has enabled us to speed up the call handling process dramatically, enhancing the customer journey, and we are already seeing an improvement to front-line operations and productivity, regaining lost revenue and wasted time caused by technicians turning up for a fitting to find the part is incorrect.’
