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New group service manager at Mercedes-Benz Truck & Van (NI)

Rab Jackson has joined Northern Ireland dealer Mercedes-Benz Truck & Van (NI) as group service manager.

Rab Jackson, Mercedes-Benz Truck & Van (NI)
Rab Jackson, Mercedes-Benz Truck & Van (NI)

Jackson is responsible for the repair and maintenance operations at the 24-hour workshop on the dealer’s headquarters site in Newtownabbey, and at its branch in Dungannon.

After serving a technician’s apprenticeship on heavy construction equipment he joined a franchisee for a Swedish truck brand and remained with that company for the next 33 years.

“There’s no doubt in my mind that the Mercedes-Benz Trucks and Mercedes-Benz Vans ranges are the finest on the market,” said Jackson.

MB T&V (NI) also offers round-the-clock after sales back-up, including emergency roadside assistance to operators of trucks and vans, as well as minibuses, buses and coaches.

“I’ve inherited an excellent team of colleagues who have made me feel very welcome, while our workshop facilities are second-to-none,” continued Jackson. “We have the perfect platform from which to drive the service department forward, and I’m confident that under my leadership that’s exactly what we’ll do.”

He added: “We’re particularly strong when it comes to vans, but there are definitely growth opportunities within the heavy vehicle segment. My focus has always been on providing operators with the best possible support, and on restricting vehicle downtime to an absolute minimum. I am very customer-facing, and already talking daily to those who rely on MB T&V (NI) to keep their trucks and vans out on the road and earning.”

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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