Aimed at commercial vehicles of all sizes, a new geolocation app that links drivers with an emergency tyre replacement service has launched by Michelin.
The app has been developed as an upgrade to Michelin’s ONCall breakdown assistance service, which began as a pilot in the UK and North America, and is being extended to a further 34 European countries.
The new app can be used across the UK and Ireland and is designed to help commercial vehicle drivers access roadside assistance without the need to pinpoint their location.
Users simply enter their details before the app automatically transmits their location to a UK-based call centre. When users then phone the ONCall team, staff already know their precise location and can swiftly arrange for the closest Michelin Service Pro to attend in the quickest time possible.
App users can access the service with either their ONCall membership details, or by providing their credit card details and requesting a call-out on a pay-as-you-go basis. The app has been designed to operate wherever a smartphone has a phone signal – regardless of whether the connection speed is super-fast 4G, or traditional GPRS.
Andrew Evans, Michelin’s emergency roadside services manager, said: “The ONCall app can be used by fleets and businesses of all sizes, with its pay-as-you-go facility meaning operators don’t need to have a pre-existing facility in place to request emergency roadside assistance.
“Traditional breakdown services also rely upon a driver relaying their location to a call centre, which then passes the job to a tyre dealer. With the app now pinpointing the location for us, we can get help to exactly where it’s needed fast.”
Michelin ONCall can provide competitively priced emergency roadside assistance 24/7/365, with call-outs routed to the closest Michelin Service Pro centre with the correct tyre in stock. The service can initially be used by truck, bus and coach operators and the app is free to download.