Next has implemented Paragon HDX as part of a major upgrade to its omni-channel order fulfilment solution.
The modular software system will be used to enhance Next’s two-man home delivery operation, enabling the retailer to improve its customer experience while keeping a tight control over costs.
Paragon HDX’s intelligent route planning will enable Next to provide a choice of delivery windows and enable it to enhance its management of more than 100 third-party delivery vehicles that operate from a number of locations around the country.
A range of modules will also give visibility and control over all aspects of last mile order fulfilment, covering areas such as customer self-service and notifications, consignment tracking and proof of delivery.
“Over the course of 2016-17 we have continued to invest in our logistics infrastructure to improve the delivery services we offer our customers,” said Simon Kelly, director of logistics at Next. “As well as developing a new automated furniture warehouse, we recognised the need to update our omni-channel order fulfilment systems for our two-man home delivery operation. Following a competitive tender process we decided that Paragon HDX was the solution that would best meet our objectives, and allow us to offer our customers the most flexible delivery choices in the most cost effective manner.”
