Graham joins Northgate from Bentley Motors Crewe, where he was head of after sales. In his new role his responsibilities will include overseeing all of Northgate’s national workshop operations – through working closely with the Northgate’s eight area workshop managers.
‘What attracted me to Northgate is its industry leading in-house workshop network, which ensures their vehicles are serviced and maintained in an efficient and convenient way, ensuring minimal disruption to their customers’ business operations,’ Steven Graham commented.
‘Customer service delivery is underpinning all aspects of business operations and it is certainly an exciting time to be joining Northgate, where I am looking forward to building on Northgate’s success and being part of their ambitious growth strategy.’
‘We are delighted to have welcomed Steve to the team and have every confidence that his wealth of experience will assist our workshop operations in its customer service delivery moving forward,’ added Stephen Branch, operations director at Northgate Vehicle Hire.