NRS Healthcare is responding to customer demand for tighter delivery and collection windows by deploying Paragon’s routing and scheduling software.
The company runs a fleet of 300 vans to deliver and collect mobility equipment, wheelchairs and daily living aids to social care users on behalf of the NHS and Local Authorities and currently uses a manual planning process.
A pilot scheme implemented in Cambridge and Norfolk using Paragon Integrated Fleets has already shown quantifiable service improvements which included the introduction of two-hour time slots. In addition, the trial, which covered 40 home-based and depot-based technicians, saw increases of 28% in the number of activities per technician and 17% at each depot.
Raaza Temour, director of implementation & training at NRS Healthcare, commented: “The key driver for embarking on this project is our desire to continually improve the quality of service we offer. With the NHS and Local Authorities under huge pressure to provide social care within very tight budgets, we needed to find a way to further enhance the experience of the service user without increasing cost.”
