The web portal provides special access to services such as Live Chat, where users can send a question to the Paragon support team and get an answer by return. It also provides access to TeamViewer, which enables Paragon specialist consultants to access customer systems for faster problem solving.
Both these features are designed to help users get to the root of any issues as quickly and efficiently as possible. In addition, users will get access to past webinar recordings, which is an invaluable resource for hints and tips, learning about new features and functionality, and specific software options.
‘The new portal is the culmination of a lot of hard work that we’ve put into providing more exclusive online support for our customers,’ said William Salter, MD of Paragon Software Systems.
‘We’ve approached the design of Paragon World from the end user perspective so that everything we provide within the portal actually does help them with their Paragon systems. It provides a wealth of useful information to users, including our new Knowledge Bank, which contains more than 200 documents, how to guides, FAQs and other Paragon related information. There is also a secure file transfer area to make it easy for customers to send and receive documents safely,’ added Satler.