The technology will be used across the company’s fleet of 3.5, 7.5 and 26-tonne vehicles, which is rapidly growing – the company plans to double the size of the fleet by the end of the year in line with rapid expansion of the business.
Paragon’s multi drop route planning software will replace an existing solution and will enable the company to streamline and automate many planning processes. It will also enable Product Care to centralise and integrate its route planning and customer service teams to help better arrange deliveries and manage consumer expectations.
Moving forward, Product Care will integrate Paragon’s multi drop route planning software with its Enterprise resource planning (ERP) system to provide it with a complete view of core business processes. Elsewhere, the company is also in the process of adopting Paragon fleXipod, a mobile proof of delivery and fulfilment software product that automates job management for mobile workers and improves the customer experience at the point of delivery.
Denis Hudson, head of client relations at Product Care, said: “Our aim is to deliver a service that is unrivalled in the marketplace. We needed a routing and scheduling partner that could help us differentiate our order fulfilment operation, and demonstrate our commitment to business investment to retail partners.
“Paragon will enable us to streamline and simplify our internal processes, creating a highly sustainable and realistic planning capability that reduces planning time while increasing our ability to create feasible and efficient plans for our drivers. This will allow us to deliver on our service promise, while underpinning our future growth strategy.”
