The RAC Accident Management service has been launched following a £2m investment in a new IT platform and builds on the RAC’s strength of brand to secure strong commercial terms in the supply chain that are then passed on to fleet companies.
Added to this, suppliers have also invested in technology that enables them to deal with a significant proportion of work using the well-established RAC Rapid Repair.
This solution means that an increasing proportion of repairs are able to be fast tracked, to reduce overall time – guaranteeing effective cost control and a materially faster-than-average repair process. To help the prevention of accidents from occurring in large fleets, there are also a number of risk management tools built in as part of the new service.
Head of accident services, Jim Monteith, said: ‘The main focus for fleet operations remains effective risk management and cost control – this has always been the case and never more so than now.
‘Obviously, the ideal is to prevent accidents in the first place, however, if they do happen then our objective at RAC Accident Management is to ensure that repair costs don’t spiral and the repair is carried out as quickly as possible.
‘The £2 million investment in a state-of-the-art IT system called ICE Claims, coupled with the recruitment of experts from within the industry, has resulted in a number of key benefits aimed at facilitating an efficient and cost effective solution for RAC and its customers.
’Having extensively researched the marketplace, RAC firmly believes that our new Accident Management service gives us a leading edge as we re-establish our fleet accident management proposition.’
RAC Accident Services cover all business vehicles including HGVs. The Service includes breakdown and roadside assistance with a First Notification of Loss (FNOL) capability and a new online claims management system. Repairs are then carried out by a nationwide network of 150 RAC Approved Repairers using genuine manufacturer parts.
RAC scrutinises repair estimates and underwrites all repairs for three years. The new IT system enables customers to view their own claims status online. RAC can also provide customers with total loss management and salvage or disposal of vehicles.
