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RAM Tracking scores customer service excellence hat-trick

Investor in Customers (IIC) has awarded RAM Tracking its ‘Gold’ level accreditation for exceptional customer excellence for a third time.

RAM Tracking scores customer service excellence hat-trick
RAM Tracking scores customer service excellence hat-trick

The latest award follows the telematics’ firm’s work since its last assessment to put in place a number of measures in direct response to customer and staff feedback, resulting in a 100% rise in responses to the survey. The business has also received two of the highest ‘Exceptional’ accreditations in the previous 18 months.

Danny Pickering, director at Smile Customer Experience, which carried out the assessment on behalf of IIC, said: “RAM Tracking have once again demonstrated their commitment to putting customers at the centre of the business. The increase in the number of responses they received to the survey as part of the IIC assessment is evidence of the work that the directors, senior management and employees place on engaging with their customers.

“Many customers waived their anonymity, allowing RAM to continue to gain valuable insights into how they can continue to implement further innovative improvements to the customer experience. Well done and we look forward to continuing to work with such a progressive business.”

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.

Natalie edits all the Fleet World websites and newsletters, and loves to hear about any latest industry news.

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