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Real-time vehicle tracking protects parts delivery vans from false claims

The dealership was originally London based, but expanded this year to include eight dealerships in Swindon and Marlborough in Wiltshire. 

Commenting on the reasons for using the technology, group parts Manager Richard Sword said: “We've had incidents where people have claimed to have been in an accident with one of our vehicles and we've been able to confirm it wasn't actually there.” 

As well as protecting drivers from false claims, the technology is also being used to help ensure the firm’s duty of care through day-to-day running and the enforcement of things like speed limits as well. 

“We use the system to run weekly speeding reports and discuss those with the van drivers accordingly,” Sword commented. “We also get notification if the vehicles are being used out of hours.” 

The technology also means that the company can give customers ETAs on parts. 

Sword also commented on his choice of tracking product. “I'd used AGM routeMASTER before when they were recommended to me,” he explained. “I looked at a few different offers this time but the product is very reliable and it does what we need it to do.”

He added: “It's very easy to use, requires minimal training to get up and running and the software is constantly being improved and updated with new ideas.”


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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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