The company runs a fleet ranging from 3.5-tonne vans to 40-tonne articulated vehicles, and uses Fairport Garages in Adlington, Lancashire, to maintain the fleet.
Having previously used a local independent service provider, Fairport Garages recently appointed ATS Euromaster to provide 24/7 roadside support, as the fleet spends a large proportion of time on the Continent and Euromaster operates in 17 European countries.
As well as replacing worn tyres, ATS Euromaster technicians regroove truck tyres, repair punctures and turn tyres on the rim to maximise tyre life, as well as performing tyre safety inspections.
Fairport Garages found itself putting ATS Euromaster’s European roadside support to the test a little sooner than expected, as three days after signing the new contract a call was received at 3am from an Andrew Porter driver requesting urgent roadside assistance in Calais, France.
David Porter, director at Fairport Garages, explained: 'We wanted to ensure we had the best service provider for our fleet in the UK and the fact ATS Euromaster could support us in the event of a tyre failure in Europe was an extra bonus.
'If we hadn’t had ATS Euromaster on board, we’d have struggled to get expert assistance to our driver so quickly. The technician arrived with exactly the right tyre, ensuring our driver was back on the road in no time.'