The deployment of telematics is the first phase of a new transport strategy for the company in the UK, which also operates extensively in Europe, and will see it implement the Microlise Journey Management and electronic Proof of Delivery (ePOD) products.
“We pride ourselves on putting customer service at the heart of our business,” said Melvin Teale, head of logistics at Rexel UK. “Speed and consistency of service to all our customers is key and, following a competitive tendering process, we are now moving ahead with Microlise in order to implement a telematics solution which will help us to achieve our goals.”
Microlise Fleet Performance will support Rexel in maximising the safety and efficiency of drivers and vehicles in its fleets, as well as working to minimise environmental impact and costs through improved fuel economy, maximised fleet utilisation and efficiency.
In the second phase of the project Microlise will help the Rexel transport office and customer service users to monitor the status of trips against schedule, in real-time, as the route unfolds, facilitating the delivery of proactive customer service. This will also enable Rexel to improve planning through 'planned vs actual' route comparison. The Proof of Delivery product will provide complete paperless visibility of delivery operations.