Since trialling RAC Telematics at the start of 2016, operations manager Stephen Killinger believes the technology can, in time, also support customer service as well driving cost savings.
“Delivery schedules will be streamlined with the roll out of the RAC Telematics system and real-time delivery updates will be relayed to customers so when fully operational we can let them know the progress of their delivery,” he said.
“RAC Telematics also helps us meet health and safety obligations as our salespeople are lone workers in the sense that they are out on the road all day. Having RAC Telematics in the vehicles gives that extra peace of mind so that if there are problems, we’re able to locate our salespeople and our vehicle quickly, and tackle any issues that may have arisen.”
RAC Telematics managing director, Nick Walker, added: “Telematics used to be about dots on maps, but now we know an awful lot about the vehicle and how it’s being driven, what condition it’s in, and you also have the benefit of using past experience to determine how you take locational data and make it more service orientated for fleets and for drivers.
“Everybody’s dreamed about this, the ability to manage your vehicle remotely, whether through an app or a fleet management dashboard, and it’s here today, it’s not tomorrow, it’s not the future it’s here today through telematics.”