New data has revealed the customer benefits from Europcar Vans’ tie-up with Rivus Fleet Solutions, including a significant reduction in vehicle downtime.
Announced last summer, the partnership sees Rivus Fleet Solutions (formerly BT Fleet Solutions) provide a tailor-made SMR service to Europcar as it increases its focus on the van marketplace.
The partnership gives Europcar Vans access to Rivus Fleet Solutions’ UK network of garages and mobile technicians for its expanding fleet of core and specialist commercial vehicles, maximising availability and ensuring a seamless level of service for its customers – many of which are operating mission-critical vehicles.
The figures show access to the comprehensive network of garages and mobile technicians has significantly enhanced the level of service for businesses using Europcar AdVANtage long-term rental. And the mobile units have played a particularly valuable role in ensuring there is as little disruption as possible to mission-critical vehicles, keeping down-time to a minimum.
In the first six months, there have been 82 call-outs for the SMR service, of which 77 were answered by Rivus’ 52-strong mobile unit network and five were handled at the Rivus workshops; the business has more than 65 garages and 500 partner garages across the UK. Crucially, the accessibility to the Rivus network has seen a 20% reduction on average in vehicle downtime for Europcar Vans customers.
“Looking back over the first six months of this new partnership, it’s clear that Rivus Fleet Solutions is giving our customers confidence that down-time on mission critical vehicles will be kept to a minimum”, continued Stuart Russell. “And the mobile units are particularly valuable, offering the customer the flexibility and convenience of having work done at their workplace, rather than vehicles being taken out of commission for a trip to a static workshop.”
