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Rivus maintains service levels to keep fleets moving

Rivus Fleet Solutions is maintaining its usual levels of service as it works to keep both new and existing customers on the road during the pandemic.

80% of the 85,000 vehicles that Rivus manages are for essential front-line sectors

Rivus, the new name for BT Fleet Solutions after its acquisition late last year by Aurelius Group, manages some 85,000 vehicles nationally, of which 80% are for essential front-line sectors such as telecommunications, water, gas, electricity, highways management and environmental management.

It’s also opened its doors to new customers to keep them operating on the front line.

Despite the lockdown measures – the majority of the company’s operational workforce has now been mobilised to work from home – service levels at Rivus have been normal.

To keep operations running, measures have been put into place throughout its garage network to minimise risk of infection for staff and customers alike. Detailed processes are now in place for vehicle drop-off and collection – even detailing how the keys are to be handed over so that no contamination can occur. Each Rivus garage received sufficient volumes of disinfectant last week, together with new supplies of hand sanitiser – resources that have been difficult to get hold of, given the unprecedented demand.

Rivus chief development officer, Michael Scheidler said: “The services provided by Rivus are fully functioning and we’re staying close to the Government’s guidance and working closely with partners and suppliers to adapt as things change. Whatever happens, the protection of our employees will always remain our number one priority and I’m absolutely overwhelmed by their commitment. I am so proud of them. The crisis has shown how many truly amazing people we have in our industry – the workers in the garages, the drivers on the roads, the administrators in the offices – all of them.”

The company also says the network will remain operational going forwards, despite “pockets” of disruption to the supply chain and workforce.

Geoff Allison, garage services director, added: “We know that many essential services who aren’t Rivus customers may be struggling to keep their vehicles and fleets moving. If we can be of any help to these organisations, we’re there for them, whether it’s to keep existing fleets running or get more vehicles on the road quickly to cope with new demand. Together we can keep Britain moving.”

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.

Natalie edits all the Fleet World websites and newsletters, and loves to hear about any latest industry news.

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