The new deal sees the company implement Ctrack Online with Driver ID across approximately 1,700 commercial vehicles with the aim of enhancing health and safety, boosting performance and reducing operating costs.
Ctrack Online will be accessible to around 300 users at various offices across the Midlands. The web-based tracking tool will be operated alongside an existing scheduling system to support the efficient planning of jobs and to optimise processes.
By accessing real-time data Severn Trent Water will have greater visibility of all vehicles, enabling them to better coordinate the fleets operations and to achieve high levels of customer service.
Meanwhile, as part of its focus on Health & Safety, Severn Trent Water will use Driver ID to gain greater insight into the status and whereabouts of its field workers, especially employees that share multiple vehicles. The vehicles are fitted with a Driver ID reader and each field worker is assigned a unique key that is scanned before starting a journey.
David Cross, project manager at Severn Trent Water, commented: ‘The functionality and usability of the Ctrack Online system means it will meet our current and future needs to help drive productivity, completion of work and enable further Health and Safety benefits. As customer satisfaction and job resolution is at the forefront of everything we do, the new vehicle tracking platform will contribute towards this.’
‘Moving forward we will also be able to enhance the tracking solution by taking advantage of Ctrack’s range of innovative tools to support changing business and operational requirements.’
