The PDA, or “Roadside Technician”, as it has been named, has already been rolled out to mobile mechanics across the south and will be utilised by all engineers before the end of the year.
The hardware is designed to give mobiles access to a broad range of information and essential applications through one easy-to-use device. Certain features will include previous maintenance history, full list of jobs, customer’s details, stock list of parts, access to a sat nav and the online IT system, Kerridge.
It will also provide a swifter service and improve upon communication and traceability. The new device will allow photos of damage to be taken onsite and sent directly to the recharge controllers. This reduces the time customers will have to wait for invoices to arrive in the post and workshop administrators will have immediate access to paperwork.
SHB also hopes that rolling out the software will improve vehicle downtime, giving mobiles complete access to a wide range of information and tools to complete their job more efficiently at the press of a button.