Stockport Homes Group (SHG) is seeing a wealth of benefits, including increased fleet insights and reduced speeding incidents, after installing telematics across its fleet.
The housing association has more than 30,000 customers and an 89-vehicle strong fleet, and was struggling with a lack of visibility across its vehicles.
Fleet manager Peter Harris explained: “In the past, we have experienced many false claims being made against our drivers that couldn’t be proven or disproven because we didn’t have the data or footage to prove we were not in the wrong.
“We didn’t want our workforce to get a poor reputation for the inappropriate use of their council vehicles if they weren’t at fault. So, we needed to explore how we could get the information to gain a greater understanding of what was happening on the road and at various jobs. This information provides added protection and support for our drivers and validates their side of the story, thus fostering a culture of safety first across our fleet, which would tie into the day-to-day operations of how we run our fleet.”
The business turned to Teletrac Navman, which installed an end-to-end fleet management system enabling fleet managers to access real-time data in one easy-to-use interface.
The business also incorporated the Safety Analytics module in the fleet management platform, which uses safety analytics to measure and track the council vehicles, with enhanced capabilities that can investigate events that relate to health and safety and help foster a culture of ‘safety-first’ across its fleet.
The solution means the business can now see exactly where all the vehicles are at any second of the day.
Harris explained: “Now, if there’s an incident that has happened and not been reported initially when a customer does get in contact with us, we can see if a driver was in the vicinity at the time of the reported incident. The solution also provides us with data on things like mileage and the routes taken.
“Such information helps us increase the efficiency of the journeys taken and build an understanding of the way the vehicles have been driven, from harsh acceleration to harsh braking and speeding, all of which also supports improving health and safety standards for the public and our drivers.”
Harris added: “There’s no way we could take these trackers out now; we’d be lost without them! The solution has made things so much more positive and seamless in carrying out day-to-day activities, and due to that, we have had fewer challenging customer situations. The data is there to back everything up, and we can categorically say we’ve achieved the maximum ROI out of the solution.”