As the leasing firm’s preferred glass supplier, Auto Windscreens will handle hundreds of automotive glazing repairs and replacements for TCH Leasing using its nationwide mobile repair technician workforce and its contact centre, where 92% of calls are answered in 15 seconds.
Mark Hammond, managing director of TCH Leasing, said: ‘Auto Windscreens’ team has an admirable determination and desire to succeed. The sales people believe in what they are offering and it is a reason why we have remained loyal to the company. We always receive a good service and feel they share the same core principles as our business.’
This is the second large-scale fleet contract secured by Auto Windscreens in recent weeks, with Ogilvie Fleet also announcing its joint-working with the service supplier.
Joy Cooper, sales director at Auto Windscreens, said: ‘At the beginning of 2013 we knew that we were in a strong position to win fleet business and are now seeing the results. TCH Leasing will be well served by our strong proposition for vehicle hire, leasing and management companies, and we are proud to partner with them.
‘Our aim is to manage fleet glass requirements by taking control of the process from end-to-end, giving both fleet managers and end customers peace of mind. An emphasis on minimising vehicle downtimes through speed and efficiency of the glass repair process has been paramount in fine-tuning our solution, which is tailored to each company’s needs.’
