TRACKER is partnering with London-based used van dealership Auto Capital to provide in-van connectivity solutions and automated intelligence, providing a customer concierge type service to fleet operators.
The deal will provide Auto Capital with the inhouse SmartDealer product, designed to help dealers manage and optimise their inventory prior to sale by providing insight on vehicle location, battery status and Vehicle Identification Number (VIN).
Meanwhile, Auto Capital clients will benefit directly through access to TRACKER’s customer-facing connected vehicle app, SmartDrive, which allows them to opt in to allow Auto Capital to receive vehicle diagnostic information for proactive response to maintenance and repair issues. This enables Auto Capital to offer bespoke and timely services and discounts to customers, benefiting all parties.
Other benefits of the SmartDrive app include Stolen Vehicle Location Assist, whereby a simple call to a UK-based trained agent can help quickly track and locate the customer’s vehicle; a major benefit with commercial van theft having increased by over 50% in the past five years.
SmartDrive also offers customers access to SaaS-based connected car services, including CrashBoxx crash detection, Tripwire Early Warning alerts if a customer’s car moves un-expectantly, is towed or stolen, journey history, virtual boundaries, speed alerts and the ‘Where’s My Car?’ tracking service.
A spokesperson for Auto Capital said: “We see the SmartDrive app as a customer concierge service, adding value to our overall service offerings and enhancing long-term customer relations. When warning lights appear on the driver’s dashboard, we can contact them to offer support so they can get back on the road or arrange repairs before the fault develops into something more serious and costly.
“In addition, SmartDrive allows us to make direct and immediate contact with the drivers, which can improve vehicle and driver safety for our fleet customers. We are excited to be able to offer this solution to our existing and new customers and expect to see increasingly rapid up-take of SmartDrive in the coming months.”