A nationwide provider of business supplies and services has deployed the BigChange mobile management system to streamline its operations and aid expansion.
Headquartered in Wakefield with 20 branches nationwide, Complete Business Solutions operates a fleet of 150 vehicles and is rolling out mobile devices running a series of apps, called JobWatch, across its drivers, installers and technical service engineers.
The devices are being used to completely replace paperwork. The first phase of implementation includes electronic proof of delivery (POD) with a sign-on-glass app that connects in real time to Complete Business Solutions’ accounts system. This integration means that customers now receive an immediate confirmation of delivery and allows invoices to be raised straight away.
Business Solutions is also using the JobWatch apps for planning and scheduling of deliveries, with drivers receiving their delivery schedule on their smartphones. Vehicles are also equipped with BigChange satellite trackers giving customer services a live view of vehicle locations and expected delivery times; information that will soon be provided to customers through text or email ETA alerts.
The apps are also being put to use for electronic driver vehicle checks, allowing instant electronic reporting for improved compliance management and, in the case of defects, easier maintenance scheduling. Electronic worksheets have been developed for use by installers that will include time and location-stamped photographs of installations, and also worksheets and test reports for mobile engineers servicing office equipment.
Chris Newman, group operations director at Complete Business Solutions, said: “The introduction of BigChange provides us an excellent and unrestricted IT platform so that we can continue to expand without being restrained by our IT and resources. The management information provided by BigChange is also proving to be a real asset and we have all sorts of useful data we didn’t have before. It’s allowing us to analyse deliveries per van, driver performance, optimisation of routes and stock holding as well as helping us meet our ISO environmental targets.”
