Vanarama has introduced a new iVan chatbot that can help customers find and order vehicles.
Joining existing sales specialists and customer service staff to provide customers with another interaction method, the chatbot can help with queries on finance products and vehicle models as well as with completing a sale securely.
The chatbot – which is live on the main Vanarama site and Facebook pages as well as on its own website – will also expand into other areas of the business following the firm’s recent expansion into short-term leasing, vehicle insurance and to support the team in Atlanta, Georgia, who are launching Vanarama in the USA.
The new chatbot join other recent Vanarama technology launches including its Deal Wizard lead management platform, Live Quote integrated price aggregator and My Vanarama customer self-service portal.
