Vauxhall has introduced a network of LCV-focused business centres offering specialist sales, aftersales and servicing for business users, building on plans revealed to Van Fleet World back last summer.
Speaking at the time, James Taylor, then fleet sales director and now general sales director, told Van Fleet World that the network would comprise around 50-75 business centres, looking to offer some similarities to Peugeot and Citroën’s well-established business centre programmes.
Vauxhall has now appointed 65 LCV specialist Vauxhall retailers nationwide, each of which displays Vauxhall’s full LCV range, and offers test drives of the new Combo Cargo and Vivaro, and the Movano large van.
The centres also provide convenience benefits to fleets including the availability of overnight drop off and pick-up for vehicle repairs/servicing and a 90-minute express service offer. Customers can book their vehicle in online, 24/7.
Technicians are Vauxhall-trained and fit only genuine Vauxhall parts, which come with a one-year warranty, and courtesy vehicles are available in the event of a customer’s vehicle being immobilised. Pricing is on a national, all-inclusive basis to offer full transparency and customers will get a full explanation of work carried out with regular progress updates.
“This important change demonstrates our commitment to looking after the needs of our LCV customers, by delivering a service level that matches up to our outstanding product range, that helps carry British business,” said Derek Wilson, Vauxhall’s LCV director. “This programme brings industry-leading customer experience to Vauxhall LCV customers, with comprehensive geographical coverage across the UK. Our nationwide network of van experts will deliver the highest standards of skills and expertise whilst also helping business users save time and money.”