The ATA Accreditation programme was developed by the Institute of the Motor Industry (IMI) in partnership with the BVRLA, and allows those working in technical customer service advisor and maintenance controller roles to be able to gain accredited status by successfully completing a series of assessments.
Three members of the Venson Maintenance team are the latest to participate in the ATA Accreditation programme.
In order to achieve the accreditation, participants have to demonstrate that they possess the identified "core competencies" for the role. These include validating service, maintenance and repair expenditure, providing technical support for drivers and fleet managers, whilst maintaining the highest levels of customer care. This is evaluated by a series of practical assessments in conjunction with an online knowledge test.
In addition to measuring professional competence against a set of key skills, all accredited technicians in the automotive industry commit to a code of conduct which gives the ATA programme its ethical credibility. It provides proof of their ability and desire to work to high professional standards, distinguishing it from other qualifications.
Gil Kelly, operations director for Venson Automotive Solutions, said, ‘We’re delighted that members of our Maintenance Team have gained their ATA Accreditation, demonstrating their commitment and expertise to us, our customers and the industry. By investing in training, we continue to focus on delivering customer service excellence, a cornerstone of our Customer First approach, whilst boosting skills within the industry as a whole.’