The firm’s Tim Jagdev, account executive, attended an assessment day and successfully completed a customer service programme, achieving Automotive Technician Accreditation (ATA). He was also registered on the Institute of the Motor Industry (IMI) Awards Professional Register.
The assessment day gathered individuals from rental and leasing organisations and tested their core customer service skills and knowledge.
The accreditation consists of a day of evaluation across four categories, including Product and Technical, Written Communication, Objection Handling & Complaints, Business and Process and Telephone Communication. The candidates are tested using four different methods: online test, role play, professional discussion and written exercise.
Following the pilot, the assessment scheme will be available to all BVRLA members.
Nora Leggett, head of member services at BVRLA, said: ‘Tim and the other course participants can rightfully feel proud of gaining this accreditation, as they showed professional and technical competence. The pilot assessment was a great success, and we look forward to more members completing the programme, as it raises the bar for professional standards in the rental and leasing industry.’
