The bank operates 43 cars across its distribution team and fleet of pool cars, plus five light commercial vehicles. All vehicles are finished in the red livery synonymous with the Virgin brand.
With the fleet operating on a nationwide basis, the bank wanted to put in place a national maintenance management policy to cover the servicing and maintenance of its vehicles, and to ensure they were serviced regularly and as cost effectively as possible.
Following a tender process, Virgin Money selected Newport Pagnell-based fleet management specialist CLM, not only for its ability to reduce costs but also due t o the bank’s perception of the service levels that CLM could provide, and their company culture and philosophy.
As part of the maintenance management service, CLM will capture all drivers’ mileages online to ensure that regular service intervals are not missed and that servicing can be booked in line with manufacturer schedules.
CLM's maintenance management service provides drivers with access to a national network of preferred garage servicing outlets that combines franchised, non-franchised, and mobile repairer options.
Through careful invoice management and cost control, via a team of experienced fleet controllers, CLM is typically able to reduce SMR costs for its clients by 8-10%.
CLM manages all garage invoice administration, consolidating validated costs to the client in a monthly accounting suite of reports, with full cost centre analysis. Consumables such as tyres, batteries and exhausts are also supplied through a comprehensive network of national suppliers, and are subject to the same stringent event and cost control.
Rob Wentworth-James, head of sales and marketing at CLM, commented: ‘Naturally we are delighted to welcome Virgin Money to the CLM client portfolio, and are looking forward to providing a first-rate maintenance management service which not only drives down their costs but also ensures the continued mobility of their drivers.’
