Volkswagen Commercial Vehicles has introduced a new online portal that provides live pricing and availability for servicing.
Designed to give customers control over booking, it enables van owners to organise their next service flexibly and easily.
The online service booking tool is fully integrated with the customer’s vehicle history, which means active service plans and required maintenance are automatically displayed.
Owners can search using their vehicle registration number and choose their nearest Van Centre, before selecting which servicing and MOT jobs they’d like to book. The new tool also displays any scheduled and unscheduled maintenance, such as replacing the timing belt, front and rear brake pads, or brake fluid. Each option on the servicing menu has real-time pricing from the Van Centre.
A live calendar allows customers to select their preferred date, time, and whether they’d like to opt for vehicle drop-off, vehicle collection, and if a loan vehicle is needed.
It’s the latest addition to Volkswagen Commercial Vehicles’ digital offering, following the launch of a new online finance calculator last month. The calculator enables private or business customers to view and compare available finance plans when buying their next van.
Kirsi Stewart, digital manager, said the new tool enables van owners to interact with Volkswagen Commercial Vehicles digitally and at a time that is convenient to them.
“The tool provides transparent pricing options and real-time availability, taking the strain out of servicing and maintenance. Making life easier at every step is at the heart of our Working With You customer promise, which also includes mobile servicing and extended opening hours.”
