Available via the Volkswagen Commercial Vehicles website www.volkswagen-vans.co.uk/service-booking, the new facility allows customers to book their vehicle into their local Van Centre via a simple-to-use web tool that can be accessed via a computer, tablet or mobile device.
Customers can use the simple step-by-step process to select the nearest Van Centre, type of work, date and drop off time, using a variety of simple drop down menus and check boxes. The whole process takes a matter of minutes and courtesy vehicles or collection and delivery options can also be arranged through the new system.
Volkswagen is also introducing a video feedback platform based on its experiences through its Passenger Cars division. The system allows technicians to show any required work to customers via a video, speeding up the approval process for any repairs required and ensuring total transparency of the work undertaken.
The video forms part of Volkswagens’ Express Visual Check (EVC) feedback, offered to customers at no charge during all scheduled work. All vehicles undergo a comprehensive visual check by the service team to identify if there are any potential issues that should be brought to the attention of the owner.
Trevor Hodgson-Phillips, head of service and parts at Volkswagen Commercial Vehicles, commented: “The launch of these services are further proof of how we are continuing to put our customers first. Businesses rely on their vans and these new tools are designed to help speed up the booking process as well as reduce any costly downtime.”
