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Volkswagen Commercial Vehicles unveils new Contract Hire Direct web service

Volkswagen Commercial Vehicles and Volkswagen Financial Services UK (VWFS) have launched a new digital platform that allows customers to lease vans online.

Contract Hire Direct lets customers pick their desired model and calculate a suitable finance quote
Contract Hire Direct lets customers pick their desired model and calculate a suitable finance quote

The service has been introduced due to research indicating 80% of new vehicle customers begin their shopping process online.

Contract Hire Direct lets customers pick their desired model and calculate a suitable finance quote online for stock vehicles. They can then speak to a member of the Contract Hire team to place an order. Once finance is approved, the customer can select a Van Centre for collection or arrange delivery direct to their door.

Users will be able to search for vehicles and configure quotes based on the desired term, mileage, deposit and maintenance package.

In the future, Volkswagen’s aim is to remove the need for a phone call and instead for customers to be able to complete the entire process online, from quote to delivery to the customer.

Volkswagen says the partnership between the Group Brands and VWFS ensures competitive rates and good customer service are assured.

Sarah Cox, head of marketing for Volkswagen Commercial Vehicles, said: “The typical customer journey has changed. As part of our ‘Working With You’ promise, we’re committed to evolving our services to meet the ever-changing needs and requirements of the modern-day business, and we would expect to see more direct sales options coming on line in future.”

For more details on Volkswagen Commercial Vehicles’ award-winning range of products and services, or to find your nearest Van Centre, please visit www.volkswagen-vans.co.uk.

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Written by Jonathan Musk

Jonathan turned to motoring journalism in 2013 having founded, edited and produced Autovolt - one of the UK's leading electric car publications. He has also written and produced books on both Ferrari and Hispano-Suiza, while working as an international graphic designer for the past 15 years. As the automotive industry moves towards electrification, Jonathan brings a near-unrivalled knowledge of EVs and hybrids to Fleet World Group.

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