The vans are fitted with specialist tools and the latest VAS equipment, including a diagnostic interface that connects to customers’ vehicles to identify problems quickly. The system also allows technicians to carry out the latest software updates at the side of the road.
As well as boosting its fleet with new Transporters, the AA is also investing in a dedicated call centre at its headquarters in the West Midlands that will handle all customer roadside assistance enquiries. Technicians will be on hand 24-hours a day, seven days a week, and all will be specially trained to work on Volkswagen Commercial Vehicles.
According to the AA, the new roadside assistance partnership means the company will be available to rescue Volkswagen Commercial Vehicles customers anywhere in the UK. The service includes home assistance, European cover, a dedicated UK-based customer service centre and delivery of customers’ cars to any UK destination including Volkswagen’s dedicated Van Centre network.
The new AA Transporters will be equipped with state-of-the-art equipment, carry only genuine Volkswagen Commercial Vehicle parts and tools, and patrol staff will be Volkswagen trained technicians.