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Volkswagen’s online service plans now cater for older vans

Volkswagen Commercial Vehicles has updated its fixed-price service plan offering in response to demands for more online facilities.

Volkswagen Commercial Vehicles’ service plans are now available with monthly payments and for vehicles up to seven years old

According to the firm, downtime costs fleets an average of £550 a day per van. Developed to save owners and fleet managers money in the long term and protect against inflation, VW’s servicing packages are now offered for vans up to seven years old with unlimited mileage. Available through the Volkswagen Vans website, the plans can also be specified with monthly payments to aid budgeting. Servicing can be carried out at any Volkswagen Van Centre or authorised repairer in the UK.

David Hanna, head of service and parts at Volkswagen Commercial Vehicles, said: “Our service plans, which always use genuine parts to keep your vehicle in the best condition, are designed to help you avoid unexpected servicing bills, keep you on the road and protect you from inflation. You can pay for the service plan upfront and save money in the long run while our monthly payments ensure customers can easily account for it in their budget.

“Through our Working With You promise, we’re committed to providing our drivers with a reliable and stress-free ownership experience and these Service Plans help take the hassle out of maintenance and allow you to concentrate on running your business.”

The service plans have been added to the Volkswagen Vans website alongside an extended Live Chat function. The facility was first introduced in 2017 and the latest enhancement comes as industry research indicates a growing preference for online chat functions; analysis has found 42% of consumers prefer online chat functions because they don’t have to wait on hold while it’s also ranked as the most satisfactory contact point when compared with phone, social media and e-mail.

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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