Operating from its sites in Bradford, Doncaster, Hull, Immingham, Leeds, Sheffield and York, Northside passed a stringent audit by the manufacturer to become one of the first three Mercedes-Benz franchisees in Britain to secure the coveted Van ProCenter accreditation.
Mercedes-Benz Van ProCenter Dealers must keep extended opening hours for customer convenience and meet the manufacturer’s strict requirements on everything from sales staff numbers, their training, qualifications and expertise in specific models and business sectors, to advice on bodybuilding options and the availability of Sprinter, Vito and Citan demonstration vehicles for test drives at short notice.
They are also required to demonstrate “best-in-class” brand and product presentation at their premises where, as well as new models, they should also retail a broad range of top-quality used vans and offer customers fair and transparent trade-in deals on their own vehicles.
From an after sales perspective, meanwhile, Van ProCenter Dealers must have specially trained service advisors and technicians, and ensure customer mobility by providing replacement vehicles and collection and delivery services.
Commenting on the achievement, dealer principal Tim Ward, said: ‘I’m delighted that the unstinting commitment to service displayed by every member of our van team, and the hard work we’ve put in to meet the demanding Van ProCenter criteria, have been recognised with this important accreditation.’