A new Michelin AI Assistant is now available to Michelin Connected Fleet’s UK customers within the commercial vehicle and passenger transport sectors, providing instant, actionable insights into crucial operational data.

Integrated directly into the MyConnectedFleet web platform, this conversational software tool gives fleet managers immediate answers to their operational questions.

The new tool allows users to interact with large volumes of vehicle, driver and operational data by submitting queries and using natural language. Examples include ‘generate a report showing which drivers in my fleet have been the most fuel-efficient this month’; ‘which vehicles in my fleet require tyre maintenance’; and ‘what is the cost of my fuel consumption this month’.

The assistant is designed as a closed system that guarantees data confidentiality while reducing complexity and supporting fleet managers in their day-to-day work. Key benefits include direct access from the MyConnectedFleet web portal; immediate answers to quick questions or more complex requests in text or visual form; and insights based on real-time data.

Research by Michelin has found that 78% of fleet managers believe AI will transform the sector. The new tool supports this trend by providing access to insights based on fleet usage data, making management simpler and more efficient.

By transforming data into directly actionable insights, it accelerates decision-making to support improved operational performance.

Sophie Foucque, CEO of Michelin Connected Fleet, Europe, Africa and Australia, said: “The AI Assistant is the natural evolution of our DNA, which is built around supporting our customers. Co-developed with some of our largest customers, it offers a more intuitive way to interact with vehicle usage data, while removing the need to generate multiple reports. Augmented fleet managers can therefore focus fully on the performance of their operations.”

In addition to enhancing the fleet manager experience, Michelin AI Assistant can be combined with other solutions including intelligent onboard cameras, patented technologies for automatic tyre wear inspection, or underinflation alerts, to fit within a comprehensive, consistent approach focused on their practical needs in the age of artificial intelligence.

The AI Assistant is currently available to Michelin Connected Fleet customers in the UK, the United States, France, Spain, Denmark, the Netherlands, Finland, Sweden, Germany and Italy. New features will gradually be added based on customer feedback.