Commercial vehicle cleaning company LPW has reported enhanced booking and scheduling after deploying BigChange’s 3-in-1 JobWatch system across its 130-strong fleet of Mobile Fleetwash units.
The JobWatch system combines a back-office CRM system (linked to Sage 200) with job scheduling, an Android mobile app for mobile washing technicians and real-time tracking of all vehicles in the fleet.
Implemented across the Mobile Fleetwash vehicle base, the technology enables the firm to book, manage and schedule jobs, giving customers a single point of contact while also providing accurate ETAs.
The BigChange technology has also enabled LPW to replace manual paper job-cards with electronic workflows running on a waterproof Samsung Android Tablet used by each technician. Each day, technicians complete an electronic walkaround check, logging and photographing any defects. On starting their timesheet, technicians have instant access to their jobs for the day with detailed information about each customer, site and vehicle. Job data is automatically loaded into the integrated sat-nav with turn-by-turn guidance and live traffic updates. On arrival, the app ensures technicians wash the correct vehicles and keeps a detailed audit trail of work completed on each car, van or truck. Photos can be captured before and after the washing process for added proof of service. On completion, customers automatically receive electronic job-cards via email.
Daniel Woods, group IT director at LPW Europe, commented: “The BigChange system has been a game-changer for us. Our entire team is now seamlessly connected on one single cloud based platform and the technology is supporting our growth plans. Scheduling on-site visits to clean over 20,000 vehicles per week was proving to be a real logistical challenge but this scalable system is ensuring we can deliver a dependable and high-quality service that can be delivered at competitive cost for our clients.”
