The two companies have worked together for more than 10 years, and National Windscreens’ extensive fitting centre network was cited as a major reason for them retaining the contract. SHB operates more than 14,500 vehicles from 14 sites across the UK,so being able to rely on a truly national service was imperative.
National Windscreens has 108 fitting centres located throughout the UK, holding stocks of the most popular screens, and relationships with leading suppliers such as Pilkington to ensure quickly access to other models when required.
Partscheck, National Windscreens’ unique glass identification software, was another reason SHB decided to stay with National Windscreens. Introduced last year, Partscheck (which National Winscreens claims is currently running at 99.5% accuracy), ensures mobile glazing technicians arrive equipped with the correct replacement windscreen should it be required – supporting the company’s commitment to completing all jobs ‘right first time’.
National Windsceeens’ ability to fit non-standard glazing to a variety of vehicles was also key to the company winning the contract with SHB Hire. SHB Hire operates the UK’s largest golf buggy hire business, and offers a range of specialist commercial vehicles including gulley sweepers, tippers, cranes and refrigerated vans that the winning glazing company had to be able to cater for.