The new solution is being offered alongside the mobile solutions that many of Prestige’s service network centres currently offer and is being provided by a number of separate specialists with a network of mobile operatives throughout the UK.
“While our static network continues to grow in line with our expansion plans, we also wanted to be able to offer our fleet customers a mobile solution on a national level, coordinated through our operations centre in Melton Mowbray,” said commercial director, Joe Bhamra.
The solution has already been field tested with a number of fleet clients with an enthusiastic and positive response. A client with a large national van fleet has been able to save considerable amounts of vehicle downtime and costs as a result.
“We see real benefits for our fleet customers in being able to provide them with a multi-layered SMR solution and to be able to cope with emergency and other time-limited incidents, often in remote areas of the country,” added Bhamra.
Bhamra added that service and maintenance controllers at the company’s operations centre would be able to make the decision whether a company driver required a mobile service or if the work could be handled routinely within one of the network’s service centres.
This would be based on the nature of the work involved, its complexity and the amount of time required to get the vehicle back on the road. The firm said for many of its customers, particularly those with commercial vehicle fleets, reducing vehicle downtime is of paramount importance to improve productivity and profitability.
“We hear many other mobile operators say they can carry out all levels of work at the roadside. But careful consideration needs to be made when booking mobile jobs with regard to local authority regulations, and the nature and scope of work that can be carried out in a legal and an environmentally harmless way,” he explained.
Bhamra added that the service is essentially aimed at light commercial fleets, but will also be relevant to company cars as well.
“We will rely on the expertise and professionalism of our controllers to determine which is the best course of action for the work involved – static or mobile,” he added.