Scot JCB is rolling out the Maxoptra dynamic route planning and scheduling platform to help keep its fleet engineers on track.
The company, one of the leading JCB dealers and distributors in the UK, is integrating Maxoptra with its in-cab TomTom telematics system to deliver better visibility – and therefore better management – of its mobile workforce, as well as boosting customer service.
The company has more than 90 factory-trained mobile service engineers operating from twelve local depots to provide professional service support for heavy machinery across the region, using a fleet of Ford Transits.
Scot JCB uses Maxoptra to provide the link between its back office booking system, Frontline FMS, and the in-cab TomTom Webfleet, supplied by systems integrator Vtec Solutions. Engineers working in the field can automatically accept new jobs, complete and return job manifests and, in due course, live-check the availability of parts or equipment.
The Maxoptra system provides Scot JCB managers with an easy-to-interpret, map-based view of every engineer, and can track current and outstanding callouts to ensure jobs are completed in a timely and efficient way and in accordance with customer requirements.
“We pride ourselves in going the extra mile to keep our customers up and running,” commented Robin Bryant, director of Scot JCB. “Our engineers are ready for emergency and routine callouts and we have some of the fastest breakdown response times in the industry. With Maxoptra on board, we are confident we can build on this reputation for service and, based on initial results, improve efficiency and therefore customer confidence.”
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