City Fuel Services has slashed average waiting times for stranded motorists who have misfuelled with the help of WEBFLEET from TomTom Telematics.
The mixed fuel company has deployed the fleet management solution to enable its contact centre agents to dispatch mobile fuel technicians to stranded motorists more efficiently. Every technician who is a member of the City Fuel Services’ accredited network is now provided with the in-cab TomTom PRO 5250 portable, all-in-one, navigation and tracking unit, which automatically routes them to customers.
As a result, the firm says it’s cut its call-out times by more than 50% while motorists also receive automatic SMS text messages, alerting them when technicians have been dispatched and linking them to an online map that tracks their journey progress.
“Misfuelling is a common occurrence among drivers, particularly the inadvertent pumping of petrol into diesel tanks, and when it happens it’s vital the fuel system is drained,” said City Fuel Services’ CEO Daniel Cross.
“WEBFLEET has become the glue that holds our network of fuel technicians together, helping us to get motorists back on the road as quickly as possible.”
