Total Hygiene has reported enhanced fleet efficiency and improved customer services after installing dynamic route planning and scheduling software.
The company, a supplier of specialist wash and dry toilets for the elderly and disabled, says the cloud-based Maxoptra system has already helped it increase the productivity of its service engineers by more than 30%.
“Prior to the implementation of Maxoptra, service engineers would schedule their own workload and plan their own routes,” commented Michael Delaney, service administration supervisor at Total Hygiene. “Despite the vast experience of our UK wide service team, this wasn’t always the most efficient way of working. Moving to Maxoptra has allowed us to take control back to the office and we are now able to provide clients with timely updates further improving the service we offer.”
